What are the delivery times for France and Europe? The shipment of your treasures is handled with the utmost rigor. For mainland France, allow 7 to 15 business days after the 3 to 5 days of preparation. For Europe, delivery times vary from 10 to 20 days.
Can I track my package in real-time? As soon as your loot leaves our management center, a confirmation email containing a tracking number is sent to you. You can check the progress of your drakkar directly on our tracking interface.
What should I do if my order arrives damaged? The satisfaction of our warriors is paramount. In case of damage during transport, contact us immediately at info@le-comptoir-viking.fr with photos of the package. We will proceed with a reshipment or a refund.
Section 2: Our Jewelry and Accessories
What materials are your Viking jewelry made of? Each Viking piece of jewelry in our collection is selected for its durability. We mainly use 316L stainless steel, known for its resistance to corrosion, as well as silver and real leather for carefully finished pieces.
Are your rings and bracelets adjustable? Some of our pieces are one-size-fits-all and manually adjustable. For others, we provide a detailed size guide on each product page to help you choose the perfect size.
Is the jewelry resistant to water and daily life? Yes, our stainless steel creations are designed to be water-resistant and will not tarnish over time. However, we advise avoiding prolonged contact with harsh chemicals to preserve the shine of your Viking piece of jewelry.
Section 3: Care of Treasures (Tankards and Horns)
How do I care for my wooden tankard or drinking horn? All our tankards have a food-grade stainless steel interior for perfect hygiene. We recommend hand washing with warm water and mild soap. The dishwasher is strictly forbidden to preserve the exterior materials (wood, resin, horn).
Can I drink hot beverages in my horn? Horn is a natural material sensitive to heat. We recommend using your horns exclusively for cold beverages or at room temperature to avoid any cracking.
Section 4: The Comptoir Viking Clan
Where does the brand Le Comptoir Viking come from? Le Comptoir Viking aims to become the French benchmark for enthusiasts of the North. Our head office is located in Paris, at Deskopolitan Château d'Eau, and our operations are managed from France.
How can I contact support if I cannot find my answer? If your query persists, our team is at your disposal via our contact page or directly by email at info@le-comptoir-viking.fr
