This English version is a translation provided for convenience. The French version is the legally binding one.

Returns and Refunds Policy — Le Comptoir Viking

Title: Returns and Refunds Conditions of le-comptoir-viking.fr

Le Comptoir Viking takes great care over the quality of its pieces. Your satisfaction is our absolute priority. If, despite our efforts, an item does not meet your expectations, you can exercise your right of withdrawal in accordance with European legislation.

1. Right of withdrawal and time limit

In accordance with Article L221-18 of the French Consumer Code, you have a legal period of fourteen (14) calendar days from receipt of your order to exercise your right of withdrawal and request an exchange or a refund.

2. Return eligibility conditions

For your return to be accepted, the item (whether an accessory or a piece of Viking jewelry) must meet all of the following conditions:

• Be sent back within the 14-day period mentioned above.
• Be in its original condition: new, complete and unused.
• Be returned in its original packaging.
• Be accompanied by the purchase invoice or the order form.

Any product that has been damaged, soiled or worn will not be refunded or exchanged.

3. Return procedure

To start a return, you must follow these steps:

• Notification: contact our customer service by email at info@le-comptoir-viking.fr, stating your order number and the reason for the return (exchange, refund or defective product).
• Return authorization: we will give you the return address and the detailed procedure.
• Shipping: the item must be sent to our management center in Paris, France, at the exact address we give you in the return authorization. We strongly recommend using a tracked shipping service to make sure the parcel arrives safely.

4. Return costs

• Withdrawal (change of mind): return costs are borne solely by the customer.
• Our mistake (wrong or defective item): if the item you received is defective or does not match your order, we will cover the return costs on receipt of proof of shipping.

5. Refund processing

As soon as we receive the parcel and have checked that the returned items are compliant, we will send you a confirmation by email. The refund will be made to the original payment method used for the order (bank card, PayPal, etc.). The process is usually completed within 10 to 15 working days of your return being accepted. This time may vary depending on your bank's procedures.